Return & Exchange Policy
At QuinKart, we craft an effortless, royal shopping experience. We offer transparent doorstep returns and free exchanges with tailored timelines for Local Bettiah Hyperlocal and Pan-India Courier deliveries.
Local Orders: 24-Hour (1-Day) Window
Return/Exchange requests for Local Bettiah orders must be raised within 24 Hours of delivery. Our dedicated local fleet rider performs a doorstep check and collects the item within 4–12 hours.
National Orders: 3 to 7 Days Window
For courier shipments across India, return/exchange requests must be submitted within 3 to 7 Days (category-specific). Doorstep reverse pickup is arranged via BlueDart or Delhivery with tracking.
How to Initiate a Return or Exchange
Raise Request Online
Visit My Orders, pick your item, select return reason, and submit photo/video proof if damaged.
QC Review (2-4 Hours)
Our Bettiah verification team reviews your request within 2–4 hours and approves reverse pickup.
Doorstep Pickup
Local rider or BlueDart courier collects the package at your address with secure OTP handoff.
Instant Payout / Swap
Receive instant UPI / Queen Wallet refund (+5% extra bonus credit!) or dispatched replacement.
Mandatory 360° Unboxing Video Requirement
Strict Fraud ProtectionTo protect against courier transit tampering, missing items, or fraudulent claims, a continuous, unedited 360-degree raw unboxing video is mandatory for claims involving:
- Transit box breakage / crushing
- Broken stone, clasp or loose pearl
- Wrong product or incorrect size received
- Missing piece / empty courier parcel
- ✓ Video begins before outer shipping tape is cut.
- ✓ Shipping label with barcode clearly shown.
- ✓ Continuous uncut single-shot recording.
- ✕ Video started after parcel was opened.
- ✕ Paused, edited, or cropped video clips.
- ✕ Parcel was re-taped before recording.
Category Returnability & Hygiene Classification
For consumer health, hygiene, and product integrity reasons, QuinKart classifies inventory into Returnable, Hygiene-Sealed, and Non-Returnable categories. Check the badge on each Product Detail Page before purchase:
100% Returnable & Refundable
- ✔ Necklaces, Chokers, Rani Haars & Pendants
- ✔ Anti-Tarnish Daily Chains, Bracelets & Rings (Unworn)
- ✔ Handbags, Purses & Evening Clutches
- ✔ Sarees, Lehengas & Ethnic Wear (Tags Attached)
- ✔ Royal Footwear & Cushioned Juttis (Unworn on carpet)
Hygiene Sealed & Non-Returnable
- 🚫 Pierced Earrings, Jhumkas & Nose Pins (Unsealed)
- 🚫 Kumkumadi Face Oils, Attars & Cosmetics
- 🚫 Opened Hair Combs & Hair Pins
- 🚫 Custom Initial Engraved / Final Sale Items
- 🚫 Intimate Wellness & Self-Care Goods
*Note: All Non-Returnable items remain 100% covered under our Transit Damage Guarantee if arrived broken, accompanied by a raw 360° unboxing video.
Free Doorstep Size Exchanges
If an ethnic saree, dress, or royal jutti does not fit perfectly, you can request a 1-Time Free Size Exchange. Our rider or courier will deliver the replacement size right to your doorstep and collect the original piece in a single seamless visit.
Need to Return or Swap an Item from Your Order?
Log in to your QuinKart account, navigate to My Orders, and submit your request in 60 seconds with live status tracking.