Refund Policy & Timelines
We ensure transparent, lightning-fast, and 100% guaranteed refunds for verified returns, cancellations, and payment failures across all online and Cash on Delivery (COD) payment modes.
Prepaid (UPI / Cards / NetBanking)
24 to 48 Hours for UPI · 3 to 5 Days for Cards
Refunds for online payments processed via Razorpay are automatically credited directly to the original bank account, UPI ID, or credit/debit card used during checkout.
Cash on Delivery (COD) Orders
Instant Queen Store Credit (+5% Bonus) or Bank NEFT
For COD returns, choose between instant QuinKart Queen Store Credit (+5% extra bonus value) or direct NEFT/IMPS bank transfer within 2–3 business days.
Official Refund SLA Timelines
Verified Post-QC| Payment Method | Refund Destination | Initiation SLA | Bank Reflection Timeline |
|---|---|---|---|
| UPI (PhonePe, GPay, Paytm) | Original Linked UPI Account | Immediate post-QC | 24 to 48 Hours |
| Credit / Debit Cards (Visa/Mastercard/RuPay) | Original Issuing Card Account | Immediate post-QC | 3 to 5 Business Days |
| NetBanking (SBI, HDFC, ICICI, etc.) | Source Bank Account | Immediate post-QC | 3 to 5 Business Days |
| COD → Queen Store Credit | QuinKart Queen Wallet (+ 5% Extra Royalty Bonus) | Instant (Automated) | ⚡ Instant (10 Minutes) |
| COD → Bank Account Payout | Customer Bank Details (NEFT/IMPS) | Within 24 Hours | 2 to 3 Business Days |
1. Quality Check (QC) Approval Condition
All returned merchandise undergoes standard Quality Check (QC) inspection upon arrival at our Mansha Tola, Bettiah fulfillment center. Refunds are released within 24 to 48 hours of passing inspection. Items must have their original tags intact and show zero signs of wear.
2. Order Cancellation Refunds
If an order is cancelled prior to shipment dispatch from our warehouse, 100% of the transaction amount (including delivery charges and gift packaging fees) will be refunded immediately to the payment source within 24 hours.
3. Non-Refundable Items & Hygiene Exclusions
Products marked as Non-Refundable (such as unsealed pierced earrings, nose pins, beauty cosmetics, and custom initial engravings) are not eligible for monetary refunds. However, if any such item arrives damaged during courier transit, a free replacement or store credit is guaranteed upon submitting a raw 360° unboxing video.
4. Direct Escalation & Delay Assistance Desk
If your refund is not credited after 5 business days, our dedicated refund escalation desk is available to assist:
Email: care@quinkart.in (Response within 4 hours)
WhatsApp Concierge: +91 98765 43210 (Mon–Sat, 9:00 AM – 7:00 PM IST)
Registered Office: Mansha Tola, Bettiah, West Champaran, Bihar — 845438
Check Refund Status for Your Past Orders
You can check real-time refund status, Razorpay ARN reference numbers, and courier pickup timelines directly from your account.